About the Workers Compensation Claims Portal

With easy access to self-service features, the claims portal gives you control in managing your claim, from notifying us of an injury through to getting the help you need with returning to work.

Overview

The claims portal can be accessed from a desktop PC or mobile device, so you can access time-saving services at a time and place that’s convenient to you.

Self-service features include the ability to:

  • lodge new claims
  • view and update claim details
  • upload documents
  • submit wage information
  • request reimbursements for medical expenses
  • view correspondence and key decisions relating to your claim
  • access injury management and return to work plans.

Full list of features and benefits

Existing users

If you're an injured person or employer and have previously registered for the claims portal, simply log in with your nominated email address and password.

Log in to the claims portal

If you're an authorised representative for a government agency, log in to the Insurance for NSW portal with your nominated email address and password.

Log in to the Insurance for NSW portal

    How to register

  • Injured workers
    1. Speak to your case manager about getting access to the claims portal.
    2. You will then receive an email with a link to register for the portal.
    3. Click on the registration link and create an online account.
    4. Log in and start accessing the range of self-service features.
  • Employers
    1. Contact your claims team with the name and email address of the primary policy contact (the person who receives policy documentation in your organisation).
    2. You will receive an email with a link to register for the claims portal.
    3. Click on the registration link and create an online account.
    4. Log in and start accessing the range of self-service features.
    5. Manage your profile and invite other members of your organisation to access it too.
  • Brokers and employer representatives
    1. Obtain approval (Letter of Appointment) to register for the portal from the relevant employer.
    2. The employer's claims administrator (the primary policy contact person or any other members of their organisation that have admin access) will need to add each consultant as a user to access the portal.
    3. Once an employer completes the Letter of Appointment providing approval, you can access the portal and will see all claims assigned to their policy.
  • Government agencies
    1. Complete the Insurance for NSW portal access form.
    2. Return the completed form to the Client Engagement Manager for your agency.
    3. You will receive an email with your login details and instructions to complete your registration.

Claims Portal User Guide

Download a copy of the Claims Portal User Guide for helpful advice on how to get the most out of your online experience. It contains useful screen shots of key pages and descriptions of what you can do.

We will continue to make improvements to the claims portal and will update the guide on a regular basis. We recommend that you download the latest copy of guide each time you need help to ensure you access the latest version.

    Information for employers

  • Why can't I see all my claims?

    Claims lodged on icare's systems will be visible via the claims portal. Historical claims data will be progressively transferred to the icare system over time. Until then, employers and workers should continue to view and manage their older workers compensation claims through the managing claims service provider's system.

  • Can I view claims for former employees?

    An employer can still access historical claims data for a person with an injury who is no longer an employee, but only documentation or claims information for the period of employment will be visible.

  • How do I get a consolidated view of claims?

    A consolidated cost of claims report can be provided by icare which details all your claims in one place. You can request this report by emailing WIreporting@icare.nsw.gov.au. Both open and closed claims are included.

  • How do I report an issue?

    If you're experiencing problems or need technical help with the portal, you can reach out to icare's Portal Support team. Please email supportpiportal@icare.nsw.gov.au with your name, policy number and details about the issue.

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